FAQS

Can i order by phone?

Sure, we'd be happy to take your order by phone! U.s. Customers call us toll free at tbd. Please check our contact page for current phone hours.

What does "due to ship" mean?

Items marked as "due to ship" need to be specially ordered from the manufacturer. Based on the latest update from the designer, this item will be available to ship on the date provided. Please consider this date plus the shipping time of your selected shipping method to ensure the dress will arrive in time for your event.

Do you have a catalog?

At this time we do not offer a catalog. All of our styles can be viewed and ordered on our website.

What are the lengths of your dresses?

The length of our dresses can be found on most product detail pages. Most of our long dresses are 56”-62” in length (unless otherwise specified). Most of our short dresses are 26”-34” in length (unless otherwise specified).

What is the fabric of your dresses?

Most product pages list the fabric of that particular dress. If you need information that is not listed on the product page, please contact us.

Do your products run true to size?

Each dress is made differently so please check the size chart on the dress page that you are looking at for accurate sizing information.

Does dashing dresses have a store?

Our bansum fashion store is located in new york, new york. For more information please visit our store page.

How do i tell if a dress is in stock?

Simply choose your size and color on the dress page. If the dress is in our warehouse, you will see a message that says "in stock: ships next business day!"

Where can i find the size chart?

Size charts vary for individual products and can be found by clicking the "size guide" link next to the size selection drop down menu on the product page.

Do you ship outside the us?

We ship to almost anywhere in the world! If your country is not listed on the dropdown menu for ship to country in our checkout, please contact us for help.

What are the shipping options?

We have many shipping options for both domestic and international.

What if my billing and shipping addresses are different?

If you have entered a billing address that does not match your credit card or a different billing and shipping address your order will go through our fraud prevention department and this will cause a delay with your order being processed.

How long will it take to get my package?

If your dress is in stock, it will ship out within 1-3 business days and will arrive to you in accordance with your chosen shipping method. If your dress is not in stock, please consider the ship date provided when choosing your size/color combination on the product page plus the shipping time of your chosen shipping method.

What is your return policy?

Once your order is placed, you cannot change, alter, or cancel your order in any way. In the event an item in your order is not available you will be offered alternatives or the option to receive a full refund for the item to the original payment method. If for any reason you are not completely satisfied with your purchase you may return your merchandise for store credit only. Free return shipping is available if your package is postmarked within 3 days from receiving your order. (continental us customers only). During the ra request process you must request a prepaid ups shipping label. We have no control and accept no responsibility for the sizing you select for your merchandise. Please check the provided size chart to ensure correct sizing. -you must request a return authorization number from us within 14 days after receiving your order. -your package must be postmarked within 3 days from receiving your order to be eligible for free return shipping (continental us customers only). During the ra request process you must request a prepaid ups shipping label. -place your item back in the bag or box with your original packing slip. Clearly write your return authorization number on the outside of the return package. -your return must be postmarked within 5 days of requesting your return authorization number. -items must be unworn, unwashed, and with tags attached in order to be accepted as a return. -once your item is received and inspected, we’ll send you an email notification that your store credit has been processed.

How do i use my store credit?

After you add the item to your shopping bag you will see a grey box called promotional code. Enter your store credit code in the box and click on the apply code button. You will see the deduction to the price as soon as the code is applied. Store credit does not apply to shipping cost.

When does store credit expire?

Your store credit code is valid for up to three years from the date it was issued.

Can i use my store credit with a coupon code?

Yes. If you have any trouble, please contact us.

What forms of payment do you accept?

We accept visa, mastercard, discover, american express, money order and paypal. You can pay via checking account using paypal.